Gozio Health specializes in empowering non-technical hospital staff to enhance patient experiences through innovative software solutions. Among their premium offerings is indoor and on-campus wayfinding that provides a seamless Google Maps-like navigation experience for those walking a hospital's facilities. This feature demands extensive physical infrastructure that involves the strategic deployment of Bluetooth beacons throughout buildings and campuses. Gozio's team of implementation technicians installs these beacons onsite, ensuring optimal signal coverage. My role was to lead the design of the beacon placement software.

Gozio utilized a labor-intensive process prior to my involvement. Initially, they were manually placing desired beacon locations on PDF renders of hospital maps, using black dots to represent to-be-placed beacons. I recognized the limitations of this approach, setting an objective to design a platform that would enable the efficient placement of beacons in hospitals. This platform aimed to not only streamline beacon planning for Gozio staff, but also integrate the multiple, disparate applications Gozio used to support its wayfinding feature.

The unique use cases and context in which this software would be used required a distinct approach to design. I began by conducting user research to gather input on desired features and required actions, before translating them into story cards. These insights informed the application's design, with user flows and prototypes serving as validation tools for usability.

Though the beacon planning process lacked sophistication in its current state, valuable insights were gained from observational studies - primarily employing Contextual Inquiries.

Contextual Inquiries
This method was chosen due to its suitability for observing small sample sizes in complex systems. The research focus was to identify user preferences and critical actions needed for beacon planning. Direct observation, combined with targeted questions and discussions, informed the creation of a comprehensive feature backlog.

Feature List
• Users need the ability to add beacons to the map
• Users need the ability to delete beacons from the map
• Users need the ability to copy beacons on the same map
• Users need the ability to paste beacons on the same map
• Users need the ability to copy beacons on a different map
• Users need the ability to paste beacons on a different map
• Users need the ability to view beacon signal density
• Users need the ability to select multiple, already-placed beacons
• Users need the ability to work on placing beacons on multiple floors simultaneously
• Users need the ability to view the voltage of already-placed beacons
• Users need the ability to undo actions
• Users need the ability to redo actions
• Users need the ability to save work

After research was complete and the needs of the business, users, and system were identified, I created story cards to represent the intended behavior and design objectives.

My primary focus centered on aligning this enterprise-product intended for internal use with Gozio's business objectives. The key challenge was to enhance beacon placement management within hospitals while ensuring user-friendliness.

To address this, I incorporated design elements from established software applications and structured our solution into three core components: the scalable left navigation, a versatile toolbar accommodating various user actions across content types, and a flexible content section supporting diverse formats such as visual maps and tables. The aim was to streamline operations, reduce errors, and facilitate quick onboarding for new Gozio team members.

The outcome delivered an adaptable platform that significantly improved Bluetooth beacon placement, reducing planning time by 50%. The product instilled greater confidence in the chosen beacon locations and paved the way for discussions on future enhancements.